1 YEAR APPLICABLE WARRANTY PERIOD
Strategic Operations, Inc., (hereinafter referred to as “STOPS”) warrants to the original purchaser that it will repair or replace components of the:
- Human Worn Partial Task Simulator (Surgical and TCCC/EMS versions)
- 6-in-1 Trainer
- Blood Pumping Systems (BPS)
- Hyper-Realistic Moulage Kit (HRMK)
If the items listed above, henceforth referred to as the “STOPS Medical Training Products,” are defective in material or workmanship under normal use and service, as defined in the Operator’s Manual and mandatory usage training (Cut Suit), STOPS will repair or replace defective parts with new or reconditioned parts at STOPS’ option, with no charge to the purchaser.
This limited warranty shall only apply to defects that are reported to STOPS within the applicable warranty period and which, upon examination by STOPS, prove to be defects. This warranty extends only to the first purchaser of STOPS Medical Training Products, and is not transferable or assignable.
The applicable warranty for major products (Blood Pumping System and the 6-in-1) is measured from the date of delivery to the original user; shall be one (1) year from date of receipt of order. The Cut Suit warranty is measured from the date of training (SME training).
30 Day APPLICABLE WARRANTY PERIOD
For all other warranted medical training devices and sub components (listed below),the applicable warranty period, measured from the date of delivery to the original user, shall be one (1) month (30 days) from date of receipt.
|BPS2-FSBS||Femoral Sleeve (w/ Shorts)|
|BLDB-THR||Blood Bladder Thoracotomy|
|BLDB-SM||Blood Bladder (Small)|
|BLDB-LG||Blood Bladder (Large)|
|PLRL||Plural Lining (Set)|
|SKN-PTCH||Skin Patches (package of 10)|
|IVSS||IV and Suture Sleeve|
|IVV||IV Veins (10 Veins)|
|NSK- CS||Neck Skin – Cut Suit|
|CS-SK||Cut Suit Skins|
|CS-TSK||Cut Suit (TCCC) Skins|
|LVR||Liver with Gallbladder|
|ACP||Alimentary Canal Package (esophagus, stomach, small intestine with mesentery, large intestine with mesentery)|
|BLDLN||Bloodline (Aorta with Kidneys)|
|PLVCBN||Pelvic Bone with Bladder|
|MUKT-CS||Make Up Kit – Cut Suit|
|REPKT-CS||Repair Kit – Cut Suit|
|6n1-SK||6n1 Replacement Skin|
|6n1-CL||6n1 Chest Liner (pack of 4)|
|6n1-SIOP||6n1 Sternal IO Puck (package of 10)|
|6n1-HHIOP||6n1 Humeral Head IO Puck (package of 10)|
|NSK- 6N1||Neck Skin – 6 in 1|
|REPKT-6N1||Repair Kit – 6 in 1|
|FX Skin A/B||FX Skin A/B (4oz – 2oz A and 2 oz B)|
|SIL – C||Silicone – Clear|
|SIL – B||Silicone – Beige|
OBTAINING WARRANTY SERVICE
All warranty service must be obtained through STOPS, whether purchased directly from STOPS or one of its distributors. Warranty inquiries must be made and approval received prior to shipping product back to STOPS for evaluation. All warranty service inquiries must be made via one of the following:
- An online form located at http://www.strategic-operations.com/warranty-claim-form/
- Email: *protected email*
- Telephone: 844-4ESTOPS (844-437-8677) International: 01-(858)-244-0559
- US POST Mail: STOPS, Attn: Med-Sim Warranty Support, 4705 Ruffin Rd., San Diego, CA. 92123.
It is the purchaser’s obligation to arrange for delivery of a product to STOPS for warranty service, which delivery shall be at the purchaser’s expense. Return shipping will be at STOPS’ expense for repairs covered by this warranty.
It is the purchaser’s obligation to comply with the warranty service instructions provided by STOPS. The purchaser must provide STOPS with completed warranty registration information within thirty (30) days of purchase in order to obtain the benefits of this warranty either by mailing the included registration card, or by registering online at http://www.strategic-operations.com/warranty-registration-form/
This warranty does not cover, and STOPS shall not be liable for the following:
- Defects, damage, or other conditions caused, in whole or in part, by misuse, abuse, negligence, alteration, accident, freight damage, tampering or failure to seek and obtain authorized repair or replacement in a timely manner.
- Products which are not used in accordance with the STOPS “Operation Manual.”
- Accessories or parts not manufactured by STOPS.
- Costs and expenses of routine maintenance.
- Any after-market additions, repairs, modifications, replacement parts, installation, including related costs, performed without advanced written authorization by STOPS.
- Representations and warranties made by any person or entity other than STOPS.
- Any required repairs outside of the stated warranty period.
REPAIRS NOT COVERED BY WARRANTY
Subject to the exclusions listed above, if the product is outside of the warranty period or warranty provisions, and repairs are needed, then the customer should contact STOPS for a Return of Goods Authorization (RGA). Once the RGA is received, the customer is responsible for shipping costs to STOPS for product evaluation. STOPS will provide a quotation to the customer outlining the needed repairs and related costs, or the cost of replacement in the event such action is necessary. Upon customer approval for work to proceed, payment will be collected for those repairs and the return shipping costs. The necessary repairs or replacement will then be made.
No person or firm is authorized to create or approve for STOPS any other obligation or liability in connection with this product.
LIMITED WARRANTY DISCLAIMER
THIS WARRANTY IS STRATEGIC OPERATIONS’ ONLY WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. STOPS MAKES NO IMPLIED WARRANTIES OF ANY KIND INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS.
STATUTE OF LIMITATIONS
No action may be brought against STOPS for breach of this limited warranty, or for any other claims arising out of or relating to the product, more than ninety (90) days following expiration of the limited warranty period.
EXCLUSIVE REMEDY; CONSEQUENTIAL DAMAGES DISCLAIMER
STRATEGIC OPERATIONS’ ONLY OBLIGATION UNDER THIS WARRANTY IS THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS. STOPS SHALL NOT BE LIABLE FOR AND HEREBY DISCLAIMS ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR DELAYS, INCLUDING , BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR INCOME, LOSS OF USE, DOWNTIME, EMPLOYEE OR INDEPENDENT CONTRACTOR WAGES, PAYMENTS AND BENEFITS.