LIMITED WARRANTY

1 YEAR APPLICABLE WARRANTY PERIOD

Strategic Operations, Inc., (hereinafter referred to as “STOPS”) warrants to the original purchaser that it will repair or replace components of the:

  • Surgical Cut Suit
  • TCCC/EMS Cut Suit
  • Blood Pumping Systems (BPS)
  • 6-in-1 Trainer
If the items listed above, henceforth referred to as the “STOPS Medical Training Products," are defective in material or workmanship under normal use and service, as defined in the Operator’s Manual and mandatory usage training (Cut Suit Operator Training), STOPS will repair or replace defective parts with new or reconditioned parts at STOPS option, with no charge to the purchaser. This limited warranty shall only apply to defects that are reported to STOPS within the applicable warranty period and which, upon examination by STOPS, prove to be defects. This warranty extends only to the first purchaser of STOPS Medical Training Products and is not transferable or assignable. The applicable warranty for the above products is measured from the receipt of the warranty registration information. If the warranty registration is not completed, the warranty period will begin thirty days after shipment of the applicable product. The Human Worn Partial Task Simulator (Surgical or TCCC/EMS Cut Suit) warranty is measured from the completion date of the Cut Suit Operator Training (SME training).

30 DAY APPLICABLE WARRANTY PERIOD

For all other warranted medical training products and subcomponents (listed below), the applicable warranty period is one (1) month from the receipt of warranty registration information. If the warranty registration is not completed the warranty period will begin thirty days after shipment of the applicable product and/or subcomponents of the applicable product.

• BPS2-ASB Brachial Sleeve
• BPS2-FSB Femoral Sleeve
• BPS2-FSBS Femoral Sleeve (w/ Shorts)
• IBT Blast Trousers
• BLD-KT Blood Kit
• BLDB-THR Blood Bladder Thoracotomy
• BLDB-SM Blood Bladder (Small)
• BLDB-LG Blood Bladder (Large)
• PLRL
Plural Lining (Set)
• VSRLL Visceral Lining
• SKN-PTCH Skin Patches (package of 10)
• IVSS IV and Suture Sleeve
• IVV IV Veins (package of 10)
• TCH Trachea
• CS-NSK Neck Skin - Cut Suit
• CS-SK Cut Suit (Surgical) Skins
• CS-TSK Cut Suit (TCCC) Skins
• LNG Lungs
• LNG-DMG Damaged Lungs
• PLG Plug
• LVR Liver with Gallbladder
• LVR-DMG Damaged Liver
• ACP Alimentary Canal Package (esophagus, stomach, small intestine with mesentery, large intestine with mesentery)
• APND Appendix
• APND-D Appendix Damaged
• SPLN Spleen
• HRT Heart
• BLDLN Bloodline (Aorta with Kidneys)
• PHLS Phallus
• PLVCBN Pelvic Bone with Bladder
• CS-MUKT Make Up Kit - Cut Suit
• CS-REPKT Repair Kit - Cut Suit
• 6n1-SK 6n1 Replacement Skin
• 6n1-CL 6n1 Chest Liner (package of 4)
• 6n1-SIOP 6n1 Sternal IO Puck (package of 10)
• 6n1-HHIOP 6n1 Humeral Head IO Puck (package of 10)
• 6n1-NSK Neck Skin - 6 in 1
• 6n1-REPKT Repair Kit - 6 in 1
• SSQ Suture Square
• FX Skin A/B FX Skin A/B (2oz A and 2oz B) (HRMK-RP30)
• SIL - C Silicone - Clear
• SIL - B Silicone - Beige


OBTAINING WARRANTY SERVICE

All warranty service must be obtained through STOPS, whether purchased directly from STOPS or one of the STOPS distributors. Warranty inquiries must be submitted and approved prior to shipping any product back to STOPS for evaluation. All warranty service inquiries must be made via one of the following:

  1. An online form (Claim form)
  2. Telephone: 858-244-0559, International: 01-(858)-244-0559
  3. U.S. Postal Service or other Commercial Delivery Service (FedEx/UPS):
STOPS - Attn: Med-Sim Warranty Support
4705 Ruffin Road
San Diego, CA 92123

It is the purchaser's obligation to arrange for delivery of a product or subcomponent to STOPS for warranty service - delivery shall be at the purchaser's expense. Return shipping will be at STOPS expense for repairs covered by this warranty. It is the purchaser's obligation to comply with the warranty service instructions provided by STOPS. It is highly recommended the purchaser provide STOPS with completed warranty registration information within thirty (30) days of receiving the product in order to obtain the benefits of this warranty either by returning the warranty registration card or by completing the warranty registration form on the STOPS website.

Warranty Registration Form

EXCLUSIONS

This warranty does not cover, and STOPS shall not be liable for, the following:

  1. Defects, damage, or other conditions caused, in whole or in part, by misuse, abuse, negligence, alteration, accident, freight damage, tampering, or failure to seek and obtain authorized repair or replacement in a timely manner
  2. Products which are not used in accordance with the STOPS Operation Manual
  3. Accessories or parts not manufactured by STOPS
  4. Costs and expenses of routine maintenance
  5. Any after-market additions, repairs, modifications, replacement parts, or installation (including related costs) performed without advanced written authorization by STOPS
  6. Representations and warranties made by any person or entity other than STOPS
  7. Any required repairs outside of the stated warranty period

REPAIRS NOT COVERED BY WARRANTY

Subject to the exclusions listed above, if the product is outside of the warranty period or warranty provisions, and repairs are needed, the customer should contact STOPS for a Return of Goods Authorization (RGA). Once the RGA is received, the customer is responsible for shipping costs to STOPS for product evaluation. STOPS will provide a quotation to the customer outlining the needed repairs and related costs or the cost of replacement in the event such action is necessary. Upon customer approval for work to proceed, payment will be collected for those repairs and the return shipping costs. The necessary repairs or replacement will then be made.

NO AUTHORIZATION

No person or firm is authorized to create or approve, for STOPS, any other obligation or liability in connection with this product.

LIMITED WARRANTY DISCLAIMER

THIS WARRANTY IS STRATEGIC OPERATIONS, INC. (STOPS) ONLY WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. STOPS MAKES NO IMPLIED WARRANTIES OF ANY KIND INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS.

STATUTE OF LIMITATIONS

No action may be brought against STOPS for breach of this limited warranty, or for any other claims arising out of or relating to the product, more than ninety (90) days following expiration of the limited warranty period.

EXCLUSIVE REMEDY; CONSEQUENTIAL DAMAGES DISCLAIMER

STRATEGIC OPERATIONS, INC. ONLY OBLIGATION UNDER THIS WARRANTY IS THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS. STRATEGIC OPERATIONS, INC. SHALL NOT BE LIABLE FOR AND HEREBY DISCLAIMS ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR DELAYS, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR INCOME, LOSS OF USE, DOWNTIME, EMPLOYEE OR INDEPENDENT CONTRACTOR WAGES, PAYMENTS, AND BENEFITS.